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| Source: | Find a Tender Service (FTS) |
| Buyer: | Northern Trains Limited (NTL) |
| Main Category: | Services |
| Procurement Method: | Negotiated procedure with prior call for competition |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £2,850,000 |
| Release Date: | 17 April 2024 |
| Application Deadline: | 15 July 2024 |
| Procurement ID (OCID): | ocds-h6vhtk-0452e5 |
| Notice Reference: | 012449-2024 |
London North Eastern Railway Limited (LNER) and Northern Trains Limited (NTL) have a requirement to deliver a Service Quality Regime (SQR) in support of their obligations to the Department of Transport (DfT). In order to deliver the above we are looking for a supplier or suppliers to provide independent inspections and mystery shopping across our networks with the requirement split into four lots to obtain the best solution. Bidders are free to bid for any combination of the following four lots: - 1.Service Quality Management System 2.Service Quality Register 3.Service Quality App/inspections software 4.Service Quality Inspections There will also be a requirement to deliver reporting and insights in order to ensure full compliance with the SQR. During the life of any agreement there may also be an opportunity for TransPennine Trains Limited (TPT) to join the arrangement with further details provided in the tender documents.
Published contracts in the last 12 months
5
total contracts
£1.8m
total value
£887,680
average contract size
Typical categories
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
15 July 2024
Closed
Estimated Value
£2,850,000
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