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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | COLLEGE OF POLICING LIMITED |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £26,182.76 |
| Release Date: | 19 February 2024 |
| Application Deadline: | 4 December 2023 |
| Procurement ID (OCID): | ocds-b5fd17-d562a57d-e057-4976-bcf0-d1c64d15c7ac |
| Notice Reference: | 5db8e076-c831-4f79-adc1-31ec7161cc71-724575 |
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SAR was intended to improve the quality of call handling and risk assessment, cut down on waste in relation to regrading and reduce call completion times. The SAR approach involves a focus on professional curiosity and empathy rather than an over reliance on scripts; was supported by negotiator approaches to conversation management and relies on a simplified structure and risk assessment application. The College requires a supplier to build on the original pilot research by designing and delivering a small-scale mixed method evaluation using data from the force and exploration of the implementation of SAR and roll out in force.
Published contracts in the last 12 months
93
total contracts
£40.4m
total value
£918,296
average contract size
Typical categories
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
4 December 2023
Closed
Estimated Value
£26,182.76
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