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| Source: | Find a Tender Service (FTS) |
| Buyer: | Southern Housing |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 19 October 2023 |
| Application Deadline: |
| 21 November 2023 |
| Procurement ID (OCID): | ocds-h6vhtk-040745 |
| Notice Reference: | 030913-2023 |
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
Document pack· 1 file
Published contracts in the last 12 months
61
total contracts
£963.7m
total value
£29,204,068
average contract size
Typical categories
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
21 November 2023
Closed
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