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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Business Services Organisation I T S |
| Main Category: | Services |
| Procurement Method: | Award procedure without prior publication of a call for competition |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 4 September 2023 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-03eeb6 |
| Notice Reference: | 026072-2023 |
All 2 notices for this procurement, oldest first.
vFire Maintenance and Support
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.
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