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Complaints Handling Satisfaction Survey

WAC ID:22512

TransportCompleteClosed

Source:	Contracts Finder
Buyer:	OFFICE OF RAIL REGULATION
Main Category:	Services
Procurement Method:	Open procedure (below threshold)
Tender Status:	Complete
Estimated Value (ex. VAT):	£120,000
Release Date:	7 February 2025
Application Deadline:	21 February 2025
Contract Start Date:	24 March 2025 (Estimated)
Contract End Date:	31 March 2029 (Estimated)
Contract Duration:	4.1 years
Procurement ID (OCID):

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Contracting Authority

Organisation

OFFICE OF RAIL REGULATION

25 Cabot Square, London, E14 4QZ

Submission Details

Description

The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.

CPV Classifications1 code — click to expand

79311000Business services: law, marketing, consulting, recruitment, printing and security

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Application Deadline

21 February 2025

Closed

Estimated Value

£120,000

WAC Reference

WAC-22512

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