SAP Vendor Premium Engagement with SLA for Service and Support

WAC ID:26837

Public SectorAward noticeComplete

Source:	Find a Tender Service (FTS)
Notice Type:	Award notice
Buyer:	Wales And West Utilities
Main Category:	Services
Procurement Method:	Award procedure without prior publication of a call for competition
Tender Status:	Complete
Estimated Value (ex. VAT):	Not specified
Release Date:	14 February 2025
Application Deadline:	—
Procurement ID (OCID):	ocds-h6vhtk-04def9
Notice Reference:	005048-2025

Contracting Authority

Organisation

Wales And West Utilities

Description

Over the next two years WWU will be carrying out significant upgrades and migrations of its SAP Estate. During this period response times to incidents are key to achieving the schedule. Currently WWU has SAP Product Support for Large Enterprises (PSLE). WWU wishes to temporarily improve incident response time by including an SLA to the PSLE with SAP for the two years of the programme.

Pipeline status

Not added

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WAC Reference

WAC-26837

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