Journey Advice and next best action Proof of Concept (PIN only)

Description

Solution outline: We are open to proposals for a pilot system in the following formats: • No-code solution (to fit tablet or large-scale digital screen), with demonstratable proof that the data sources/extracts supporting the no code application are available and could be accessed in real time if a live working prototype was subsequently developed. • An application prototype (to fit tablet or large scale digital screen), which has integration to key rail systems to obtain the necessary data. Both the above approaches should be able to demonstrate an easy to understand user interface which allows a ticket holder to be fully informed and make the best decision for their onward journey. Attached with this PIN is further information from LNER on the systems we believe are available to address this challenge and a simple ideation of the type of information the customer interface may well convey. Any use of public or private data sources to address the challenge should be compliant with GDPR rules around use of personalised data. An agile approach to accurately delivering requirements to time, cost and quality, in addition to having the scope and capability to further develop at pace, as requested by LNER, is a fundamental requirement. Project completion and success criteria: The award of this pilot/proof of concept to any party does not infer a commitment to purchase a long term solution from the provider. The successful applicant is expected to report in line with our innovation key measures below :- Desirability - Do users have a need for this service and how important is that need. What does a successful implementation look like for users. (pre pilot research and pilot feedback) Feasibility - Can it fit in with LNER existing core business operations and are any new capabilities requiring to be built to deliver to meet the objectives. Viability - Is there an implementation (based on Pilot feedback) which is sustainable for LNER to implement or would likely lead to a viable business case in the future. Period of Pilot / Proof of concept: For this challenge, LNER are open to suggestions and reasoning from the applicant on the length of time needed to measure success. For initial guidance, LNER would not expect a pilot period longer than 3 months (which should allow opportunity for a number of ‘disruptive’ rail days).

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