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| Source: | Contracts Finder |
| Buyer: | The Guinness Partnership Ltd |
| Main Category: | Services |
| Procurement Method: | Restricted procedure |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £1,260,000 |
| Release Date: | 19 May 2022 |
| Application Deadline: | 24 June 2022 |
| Procurement ID (OCID): | ocds-b5fd17-db216dd5-90bf-461c-bf84-59ea7c89aa90 |
| Notice Reference: | 75046bab-1d63-4827-ba1e-2301a225e5bc-539324 |
View Original Notice
Access the full notice on the official portal
Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. Guinness wishes to understand the capabilities of partners to provide CCaaS services to include but not be limited to the below aspects: • Omni channel capabilities • Multiple, segmented Contact Centre capabilities • Call and Queue Management • Agent and Customer journey and experience • Call Quality & Monitoring tools • Customer Identification and Verification features • Call Delivery, IVR, management, conferencing routing and recording • Chatbots, AI, Speech recognition, predicative dialler, webchat, gamification features • PCI process and compliance • MI Reporting • Digital signage - wallboards • Workforce Management capabilities • Integration with Microsoft Dynamics 365 CRM, MS Teams, Power BI • Cloud Hosting • UK hosted cloud data centres are preferred
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
24 June 2022
Closed
Estimated Value
£1,260,000
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