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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | Dudley MBC |
| Main Category: | Services |
| Procurement Method: | Competitive dialogue |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £1,960,000 |
| Release Date: |
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
5 May 2022
Closed
Estimated Value
£1,960,000
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| Application Deadline: | 5 May 2022 |
| Procurement ID (OCID): | ocds-h6vhtk-032c17 |
| Notice Reference: | 009596-2022 |
Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:• allow us to manage our interactions with residents seamlessly across all channels,• enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, • be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive dow