Loading page content…
Loading page content…
Loading contract search results…
Loading contract details…
| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | Transport for Wales Rail Limited (Utility Buyer) |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £142,000 |
| Estimated Value (inc. VAT): | £165,666 |
| Release Date: | 12 May 2025 |
| Application Deadline: | 9 June 2025 |
| Contract Start Date: | 31 August 2025 (Estimated) |
| Contract End Date: | 31 August 2028 (Estimated) |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-051137 |
| Notice Reference: | 020574-2025 |
View Original Notice
Access the full notice on the official portal
Transport for Wales (TfW) seeks a supplier to design and implement a comprehensive mystery shopper programme to evaluate customer experience across its network. The programme will assess key aspects of customer experience at stations/terminals, onboard, and for passengers with accessibility needs.
Document pack· 1 file
Published contracts in the last 12 months
141
total contracts
£326.1m
total value
£5,435,543
average contract size
Typical categories
MK4 Float Bogie Overhaul
Transport for Wales Rail Limited (Utility Buyer) · WAC-579078
Taxi Booking Management Service (Taxi Aggregator)
Transport for Wales Rail Limited (Utility Buyer) · WAC-577587
MK4 OH2 Minus
Transport for Wales Rail Limited (Utility Buyer) · WAC-574495
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
9 June 2025
Closed
Estimated Value
£142,000
Need help writing this bid?
Our specialists write winning tender responses. Free consultation, no obligation.
Book a free consultation →