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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Pipeline / planning |
| Buyer: | YORKSHIRE WATER SERVICES LIMITED |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £14,000,000 |
| Estimated Value (inc. VAT): | £16,800,000 |
| Release Date: | 23 May 2025 |
| Application Deadline: | 6 June 2025 |
| Contract Start Date: | 30 September 2025 (Estimated) |
| Contract End Date: | 31 March 2030 (Estimated) |
| Contract Duration: | 4.6 years |
| Procurement ID (OCID): | ocds-h6vhtk-0524ba |
| Notice Reference: | 027027-2025 |
All 3 notices for this procurement, oldest first.
AI in Customer Service and Central Control
View Original Notice
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As part of a wider digital transformation agenda, Yorkshire Water is exploring the role that Artificial Intelligence (AI) technologies could play in enhancing operations and improving efficiencies. This exploratory initiative is initially focused on two high-impact domains: • Customer Service, where AI may enable greater responsiveness, efficiency, and personalisation in customer interactions. • Central Control, where AI could support optimisation of operational decisions, resource management, and real-time anomaly detection. This RFI forms the first step in identifying the range of AI-enabled capabilities currently available in the market. This is seeking to cover both off-the-shelf software solutions and build services for bespoke AI solutions.
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
6 June 2025
Closed
Estimated Value
£14,000,000
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