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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Pipeline / planning |
| Buyer: | Bournemouth University |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £80,000 |
| Estimated Value (inc. VAT): | £100,000 |
| Release Date: | 11 September 2025 |
| Application Deadline: | 25 September 2025 |
| Contract Start Date: | 1 March 2026 (Estimated) |
| Contract End Date: | 28 February 2029 (Estimated) |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-0598e8 |
| Notice Reference: | 055962-2025 |
View Original Notice
Access the full notice on the official portal
Bournemouth University (“BU” or the “University”) has a requirement to replace its existing SMS solution which has reached end of life. SMS messages are used as part of a multi-channel communication approach to engage with students. Approximately 35,000 messages are sent each year. Scenarios where SMS communication is used include the following: • Automated messages to notify of timetable changes and cancellations • Applicant interview details • Appointment notifications and reminders • Wellbeing and engagement contact • Sports centre information and promotions • Urgent alerts to university first-aiders The replacement SMS service may include, but is not limited to, the features listed below: Core Functionality • Ability to convert email into SMS messages. • Extract subject/body and trim to SMS character limits. • Deliver to UK and international mobile phone numbers. • Ability to create custom message templates. • Replies matched to the originating outbound message and delivered to sender. • Ability to prioritise messages and specifically send high-priority alerts. Message Routing and Delivery • Retry failed messages and report failures. • Ability to schedule or delay delivery based on recipient time zone. • Ability to schedule messages on an ad-hoc or recurring basis. Logging and Reporting • Maintain logs of all messages sent and received. • Ability to view message stats, delivery success rates and errors. Compliance and Security • Potential to encrypt messages. • Provide means for recipients to opt out of SMS communications. • Ability to define retention periods for message history. Integration • Potential ability to integrate with other systems (e.g. case management, CRM). Administration and Support • Seamless access (preferably via Single Sign On) to system for message sending, receiving, managing users and viewing logs/reports. • Notification of failed messages and gateway issues. • Option to establish message quotas with notification when close to quota threshold. • Defined service-level agreement for support.
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Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
25 September 2025
Closed
Estimated Value
£80,000
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