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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Pipeline / planning |
| Buyer: | The Police and Crime Commissioner for Nottinghamshire |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £360,000 |
| Estimated Value (inc. VAT): | £420,000 |
| Release Date: | 24 October 2025 |
| Application Deadline: | 3 November 2025 |
| Contract Start Date: | 2 February 2026 (Estimated) |
| Contract End Date: | 1 February 2031 (Estimated) |
| Contract Duration: | 5.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-05d3bd |
| Notice Reference: | 068357-2025 |
View Original Notice
Access the full notice on the official portal
Nottinghamshire Police is undertaking a procurement project to replace its existing IT Service Management (ITSM) tool, which will reach end-of-life support in December 2026. The new solution will serve as a central platform for managing service requests, incidents, changes, problems, and knowledge across both Information Services and Estates & Facilities departments. It must support 108 agents and 5000 end users, be ITIL-compliant, and integrate with Active Directory, HR, and asset management systems. The tool should offer secure, UK-based hosting (if cloud-based), and provide both agent and self-service portals. Preferred features include AI-driven ticket categorisation, chatbot support, and automation of routine tasks. The system should also be scalable to other departments within the Force. This project aims to enhance operational efficiency, improve service delivery, and ensure long-term sustainability of IT service management.
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Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
3 November 2025
Closed
Estimated Value
£360,000
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