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| Source: | Find a Tender Service (FTS) |
| Buyer: | The Riverside Group Limited |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £5,000,000 |
| Estimated Value (inc. VAT): | £5,000,000 |
| Release Date: |
| 18 November 2025 |
| Application Deadline: | 19 December 2025 |
| Contract Start Date: | 31 May 2026 (Estimated) |
| Contract End Date: | 30 May 2029 (Estimated) |
| Contract Duration: | 3.0 years |
| Procurement ID (OCID): | ocds-h6vhtk-052982 |
| Notice Reference: | 074767-2025 |
View Original Notice
Access the full notice on the official portal
We have kickstarted a large programme to understand the existing challenges and opportunities. The key findings of the current state assessment are: Contract Management & Optimisation: Multiple contracts providing similar services creates several challenges including, increased costs and overheads. Duplication of Services: Overlapping services (especially telephone payments and direct debits) lead to administrative complexity and unnecessary costs (economies of scale). Inconsistent Customer Experience: Customers from different parts of the merged organisation face varied payment options, leading to confusion and potential dis-satisfaction. Gap in Services: With closure of banks and post offices, local convenient options for customers to pay (pay point), alternatives to minimise handling of cash (card machines) etc. Technical Inefficiency: Managing multiple systems creates increased complexity for our technical teams within Technology & Finance. As a result, the group have set out key justifications which revolve around implementing a single enterprise-wide solution for Payments and Collections Offers the opportunity to reduce the technical complexity and contractual challenges resulting from several solutions across Payments & Collections. Improves Customer Experience by centralising Collections through a single solution providing all Customers a single view. Potential to improve collection routes available to customers in a changing banking environment. Improves group's ability to report and track insights enabling wider recovery strategy improvements. Simplifies internal Business Processes and business adoption activities because of a single-solution focus.
Published contracts in the last 12 months
88
total contracts
£210.8m
total value
£3,977,107
average contract size
Typical categories
Roofing Works at Baldwin Court
The Riverside Group Limited · WAC-584108
Tender for the provision of PPE and Workwear for the Riverside Group
The Riverside Group Limited · WAC-582659
42-43 Mornington Crescent – CSIP Refurbishment Project
The Riverside Group Limited · WAC-578356
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
19 December 2025
Closed
Estimated Value
£5,000,000
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