Loading page content…
Loading page content…
Loading contract search results…
Loading contract details…
| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Transport for Wales Rail Limited (Utility Buyer) |
| Main Category: | Services |
| Procurement Method: | Below threshold - open competition |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 26 November 2025 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-05a090 |
| Notice Reference: | 077225-2025 |
All 2 notices for this procurement, oldest first.
Out-of-Hours Customer Support Services
Out-of-Hours Customer Support Services
View Original Notice
Access the full notice on the official portal
This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escalating issues as required to maintain service continuity and customer satisfaction.
Published contracts in the last 12 months
141
total contracts
£326.1m
total value
£5,435,543
average contract size
Typical categories
MK4 Float Bogie Overhaul
Transport for Wales Rail Limited (Utility Buyer) · WAC-579078
Taxi Booking Management Service (Taxi Aggregator)
Transport for Wales Rail Limited (Utility Buyer) · WAC-577587
MK4 OH2 Minus
Transport for Wales Rail Limited (Utility Buyer) · WAC-574495
Pipeline status
Not addedContract imported automatically · AI writes the response
Need help writing this bid?
Our specialists write winning tender responses. Free consultation, no obligation.
Book a free consultation →