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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Pipeline / planning |
| Buyer: | ANIMAL AND PLANT HEALTH AGENCY |
| Main Category: | Goods |
| Procurement Method: | — |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: |
APHA is seeking software solutions to enhance staff communication and soft skills. Our diverse workforce—including inspectors, scientists, and customer service teams—regularly interacts with stakeholders such as farmers and livestock keepers, where clear and empathetic communication is vital. We aim to procure tools that allow staff to practice real-life scenarios, identify early signs of escalation, and apply effective strategies to manage challenging interactions. This investment will help us build confidence, strengthen relationships, and deliver exceptional customer service. Please see attached the Request for Information. If you have any access issues, please email me: izabella.roberts@defra.gov.uk Please note that the contract start and end dates are just indicative.
Published contracts in the last 12 months
106
total contracts
£161.3m
total value
£5,973,888
average contract size
Typical categories
Provision of On-Farm Carcase Pickup Services Framework Agreement
ANIMAL AND PLANT HEALTH AGENCY · WAC-576911
Provision of On-Farm Carcase Pickup Services Framework Agreement
ANIMAL AND PLANT HEALTH AGENCY · WAC-577019
UK Plant Breeders Rights, National Listing and Seed Certification (NIAB)
ANIMAL AND PLANT HEALTH AGENCY · WAC-528666
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
19 January 2026
Closed
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Book a free consultation →| 5 December 2025 |
| Application Deadline: | 19 January 2026 |
| Contract Start Date: | 29 May 2026 (Estimated) |
| Contract End Date: | 30 May 2029 (Estimated) |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-05f00b |
| Notice Reference: | 080292-2025 |
View Original Notice
Access the full notice on the official portal