Provision of IT Managed Service
| Source: | Find a Tender Service (FTS) |
| Buyer: | County Durham and Darlington Fire and Rescue Authority |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Planned |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 16 December 2025 |
| Application Deadline: | — |
| Contract Start Date: | 31 August 2026 (Estimated) |
| Contract End Date: | 31 August 2029 (Estimated) |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-05f704🔒 BidWriter |
| Notice Reference: | 083492-2025🔒 BidWriter |
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Description
Introduction This planned procurement notice is issued to inform potential suppliers of an upcoming opportunity to provide IT Managed Services. The contracting authority is seeking to engage a qualified service provider to deliver comprehensive IT management, support, and consultancy across its operations. Background The contracting authority currently operates a range of IT systems and infrastructure essential to the delivery of its services. To ensure continued efficiency, security, and innovation, the authority intends to appoint a specialist IT Managed Service Provider (MSP) capable of supporting both current and future requirements. Scope of Services Will include, but is not limited to: • 24/7 IT helpdesk support • Proactive monitoring and maintenance of networks, servers, and end-user devices • Cybersecurity management, including threat detection and response • Cloud services management and optimisation • Software and hardware asset management • IT consultancy and strategic planning • Backup, Disaster recovery and business continuity planning • Regular reporting and performance reviews Procurement Process The procurement will be conducted in accordance with applicable PA23 regulations. Further details, including premarket engagement, tender process, evaluation criteria, and timelines, will be set out in the forthcoming notices.
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