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Provision of NHS Friends and Family Test Solution

WAC ID:552841
NHS & HealthcarePlanning
Source:Find a Tender Service (FTS)
Buyer:Lewisham and Greenwich NHS Trust
Main Category:Services
Procurement Method:
Tender Status:Planning
Estimated Value (ex. VAT):£271,975
Estimated Value (inc. VAT):£326,370
Release Date:9 February 2026
Application Deadline:
Contract Start Date:4 May 2026 (Estimated)
Contract End Date:4 May 2029 (Estimated)
Contract Duration:3.1 years
Procurement ID (OCID):ocds-h6vhtk-064ab9🔒 BidWriter
Notice Reference:011201-2026🔒 BidWriter

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Contracting Authority

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Organisation

Lewisham and Greenwich NHS Trust

High Street, London, SE13 6LH

Contact Name:Commercial and Procurement Services
Contact Email:contact@authority.gov.uk
Website:https://procurement.authority.gov.uk
Organisation ID:GB-PPON-XXXX-XXXX

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Description

The Authority is seeking a provider to deliver an NHS Friends and Family Test (FFT) patient experience feedback solution. The FFT project aims to procure a modern, NHS‑compliant and innovative system that enables enhanced digital and multi‑channel feedback collection, automated analysis, robust reporting, and seamless integration with existing Trust systems. This project seeks to improve current cost levels while significantly enhancing usability, scalability, accessibility, and reporting efficiency. The solution must fully align with NHS England reporting standards, digital transformation objectives, and NHS data governance requirements.

CPV Classifications2 codes — click to expand
64212100Postal and telecommunications services
79311100Business services: law, marketing, consulting, recruitment, printing and security

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Estimated Value

£271,975

WAC Reference

WAC-552841

Updated daily

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