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| Source: | Find a Tender Service (FTS) |
| Buyer: | Melton Borough Council |
| Main Category: | Services |
| Procurement Method: | Award procedure without prior publication of a call for competition |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 26 February 2026 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-065cd2 |
| Notice Reference: | 017227-2026 |
View Original Notice
Access the full notice on the official portal
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.
Published contracts in the last 12 months
26
total contracts
£60.3m
total value
£4,020,533
average contract size
Typical categories
MBC1662 Food Waste Collection Service
Melton Borough Council · WAC-582404
MBC-1441 Servicing & Maintenance of Installations and Equipment for Statutory Compliance for Corporate Property & Assets
Melton Borough Council · WAC-570857
MBC1518 - Responsive Repairs and Voids
Melton Borough Council · WAC-450182
Pipeline status
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