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Customer Research Surveys

WAC ID:569565

Public SectorAward noticeComplete

Source:	Find a Tender Service (FTS)
Notice Type:	Award notice
Buyer:	Karbon Homes
Main Category:	Services
Procurement Method:	Open procedure
Tender Status:	Complete
Estimated Value (ex. VAT):	Not specified
Release Date:	17 March 2026

Contracting Authority

Organisation

Karbon Homes

Number 5, Newcasle, NE12 8EG

Description

The Karbon Group seek an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender. Several customer survey types and methodologies make up our Customer Experience Framework: • Perception surveys (Tenant Satisfaction Measures and Pulse) • Transactional surveys (service specific following a transaction) • Occasional ad hoc research surveys We seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.

CPV Classifications2 codes — click to expand

79311000Business services: law, marketing, consulting, recruitment, printing and security

79342311Business services: law, marketing, consulting, recruitment, printing and security

Links & Documents

Original notice

View the published notice on Find a Tender Service (FTS).

View original notice

About Karbon Homes

Published contracts in the last 12 months

104

total contracts

£193.9m

total value

£5,385,802

average contract size

Typical categories

Business services: law, marketing, consulting, recruitment, printing and securityConstruction workIndustrial machinery

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Pipeline status

Not added

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WAC Reference

WAC-569565

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