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ScotRail Customer Contact Centre — ScotRail Trains Limited · Procurement lifecycle | WinAContract

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Procurement lifecycle · 3 notices

ScotRail Customer Contact Centre

Name: ScotRail Customer Contact Centre
Creator: ScotRail Trains Limited

ScotRail Trains Limited · UKM

First notice

21 Aug 2023

Latest notice

14 Nov 2025

OCID

ocds-h6vhtk-03f5ae

Lifecycle

1

Pipeline

2

Preliminary market engagement

3

Planned procurement

4

Tender

5

Transparency

6

Contract award

7

Contract details

14 Nov 2025

9

Contract performance

10

Contract change

11

Contract termination

12

Procurement termination

Coloured steps have been published. Click any step to jump to that notice.

All 3 notices for this procurement, oldest first.

Prior information / planning notice· 21 Aug 2023
ScotRail Finance, Payroll and Customer Experience Services
Tender notice· 1 Mar 2024
ScotRail Customer Contact Centre
UK7Contract details notice· 14 Nov 2025
ScotRail Customer Contact Centre

Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.