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| Source: | Contracts Finder |
| Notice Type: | Tender notice |
| Buyer: | DVLA - Driver & Vehicle Licensing Agency |
| Main Category: | Services |
| Procurement Method: | Open procedure (below threshold) |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £10,800 |
| Release Date: | 11 July 2024 |
| Application Deadline: | 23 July 2024 |
| Procurement ID (OCID): | ocds-b5fd17-e3e69bb4-0a6e-430f-8ab7-215776281d5d |
| Notice Reference: | c5f777f7-491a-4d37-970e-e934539b1318-766101 |
View Original Notice
Access the full notice on the official portal
The Government wants services for all that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of service provision. Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation. The foundation of this tool is the Customer Service Excellence ® standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user's experience and robust measurement of service satisfaction. DVLA would like to retain accreditation and require a licensed Certification body to reassess our organisation.
Published contracts in the last 12 months
119
total contracts
£601.5m
total value
£5,418,634
average contract size
Typical categories
DVLA Payments Out
DVLA - Driver & Vehicle Licensing Agency · WAC-585032
Provision of Certified Mechanical Handling Equipment & Various Health & Safety Training Services
DVLA - Driver & Vehicle Licensing Agency · WAC-20904
Prior Information Notice : Provision of Bus/Coach Transportation for DVLA Events
DVLA - Driver & Vehicle Licensing Agency · WAC-346136
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
23 July 2024
Closed
Estimated Value
£10,800
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